Shipping Policy
At Balqees, we meticulously prepare every order to ensure that our honey products and beehive products reach you in the best possible condition. We also prioritize the use of secure packaging and safe wrapping to protect the products during transit and delivery.
1. Delivery Scope
Balqees store provides shipping and delivery services to all governorates of the Arab Republic of Egypt through reliable shipping companies specialized in safe and fast order delivery.
2. Order Preparation Time
Orders are prepared after confirmation by the customer service team. Typically, orders are prepared within a short working period, depending on the volume of orders and product availability.
3. Estimated Delivery Time
Delivery time varies depending on the governorate, delivery location, and the shipping company used, and may be affected by operational factors or circumstances beyond our control, such as public holidays or weather conditions.
4. Shipping Fees
Shipping fees are calculated upon completing the order or upon its confirmation, and vary according to the governorate, order size, and available offers at the time of purchase.
Special offers may include free or discounted shipping according to the terms of each offer.
5. Order Confirmation and Tracking
After completing the order, the Balqees team may contact you to confirm shipping and delivery details. Please ensure the correctness of your phone number and address to guarantee timely delivery of the order.
6. Packaging and Protection
We pay great attention to the method of packaging products to ensure they arrive in the best possible condition. Secure packaging and protective wrapping are used to reduce the likelihood of breakage or leakage during transit.
Safe packaging is a fundamental element of trust in the Balqees experience, as orders are prepared with care to maintain product quality until it reaches you.
7. Receiving the Order
Please inspect the shipment upon receipt and ensure the integrity of the outer packaging. In case of any obvious damage or problem with the order, please contact us as soon as possible with attached photos showing the condition.
8. Delay or Failure to Deliver
Delays may occur in some uncontrollable circumstances, such as incomplete address data, inability to contact the recipient, or emergency shipping conditions. In these cases, we will coordinate with you to complete the delivery process as soon as possible.
9. Unclaimed Products
If the order cannot be delivered after several attempts by the shipping company or if there is no response to calls related to delivery, the shipment may be returned to the store, and re-sending it may require payment of new shipping fees.
10. Contact Us
If you have any inquiries about the status of your order or the shipping and delivery process, you can contact us through the "Contact Us" page or via Balqees' official communication channels, stating your order number for easier tracking.
