Privacy Policy

    At Balqees, we value your trust and are committed to protecting the privacy of your personal data. This policy explains how we collect, use, and store information when you use our website or make a purchase from our store.

    1. Information We Collect

    When you use the website or complete a purchase order, we may collect certain information such as:

    • Full Name
    • Phone Number
    • Email Address (if available)
    • Shipping Address
    • Order and Purchase Details
    • Payment Information (bank card details are not stored by us)
    • Website usage data such as pages you visit, device type, and browser

    2. How We Use Your Information

    We use the data we collect for the following purposes:

    • Processing and delivering orders to you

    • Communicating with you regarding order status or any inquiries

    • Providing support and customer service

    • Improving the shopping experience and the website

    • Sending special offers or updates if you agree to it

    • Protecting the website and preventing any unauthorized use

    3. Information Protection

    We are committed to taking appropriate technical and administrative measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

    4. Sharing Information with Third Parties

    We do not sell or rent your personal data to any third party.

    Some information may only be shared with the necessary entities to provide the service, such as:

    • Shipping and delivery companies

    • Electronic payment service providers

    • Technical service providers necessary for operating the store

    This is done only to the extent necessary to complete the service.

    5. Cookies

    Our website uses cookies to improve the user experience, analyze website performance, and customize content and offers to suit your interests.

    You can modify your browser settings to disable cookies if you wish, knowing that some website functions may not work optimally.

    6. Marketing Messages

    We may send you messages containing special offers or updates from Balqees if you subscribe to our mailing list or agree to receive such messages. You can unsubscribe at any time.

    7. Data Retention

    We retain your data only for the period necessary to provide our services, fulfill our legal and regulatory obligations, and improve customer experience.

    8. Your Rights

    You have the right at any time to request:

    • Access to your personal data

    • Updating or correcting your data

    • Deletion of your data, unless retention is legally or operationally required

    To contact us regarding your personal data, you can use the communication methods available on the website.

    9. Links to Other Websites

    The website may contain links to external sites. We are not responsible for the privacy policies or content of those sites, and we advise you to review their respective privacy policies.

    10. Privacy Policy Updates

    We may update this policy from time to time to align with the development of our services or legal requirements. Any updates will be posted on this page.

    11. Contact Us

    If you have any questions or inquiries about the privacy policy or how your data is handled, you can contact us through the "Contact Us" page or via Balqees' official communication channels.

    At Balqees, we believe that trust begins with transparency. Just as we are committed to providing reliable and carefully tested natural products, we are also committed to handling your personal data with the utmost respect and security.